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SoFi Hong Kong FAQ

Your questions about SoFi Hong Kong answered here.

About SoFi Hong Kong

What are SoFi Hong Kong office hours?

Monday to Friday
9:00am – 6:00pm
9:00pm – 4:00am (daylight savings time) / 10:00pm – 5:00am (standard time)

The office is closed on public holidays.

Is SoFi Hong Kong a licensed financial institution?

Yes. SoFi Securities (Hong Kong) Limited is a licensed brokerage in Hong Kong. We are regulated by the Securities and Futures Commission of Hong Kong (SFC). We hold a Type 1 license for dealing in securities and a Type 4 license for advising on securities. Our CE number is AXL143.

Is SoFi Hong Kong a member of the Hong Kong Stock Exchange?

Yes. SoFi Securities (Hong Kong) Limited is a registered member of the Hong Kong Stock Exchange (HKEX).

How do I contact SoFi Hong Kong?

Our address is 15th Floor, 1 Lyndhurst Tower, No.1 Lyndhurst Terrace, Central, Hong Kong. You can phone us on +852 2693 8888 or email hello@sofi.hk. You can chat to us from the website or apps during business hours. We love to hear from our customers so please drop us a line.

Are my assets and deposits safe?

Your cash is held in segregated custodial corporate accounts with HSBC and Bank of China. This is to safeguard your deposits and is consistent with Hong Kong regulation. The US and Hong Kong securities that you invest in are held in custody with the Depository Trust & Clearing Company (DTCC) and the Hong Kong Securities Clearing Company Limited (“HKSCC”) respectively. Furthermore, the Investor Compensation Fund (ICF) was set up to protect up to HK$500,000 of your money should you suffer losses due to an intermediary default covering securities and contracts traded on HKEX. You can view your account, holdings and cash positions 24/7 from the app. You can deposit and withdraw your money anytime with no questions asked.

What is the story of SoFi Hong Kong?

SoFi Hong Kong is Hong Kong arm of SoFi – an American personal finance company that provides many services including investing.
Headquartered in San Francisco, California, SoFi is one of the largest and fastest-growing online personal finance companies in the US.
We serve over 1 million global members with one of the highest customer satisfaction levels in the industry. Forbes recently recognized SoFi as one of the top 5 largest financial technology companies in America with a valuation of US$4.4 billion. SoFi also counts SoftBank as its largest shareholder.

Why are you changing your name from 8 Securities to SoFi Hong Kong?

8 Securities Limited has been acquired by Social Finance, Inc. Based in San Francisco, California, Social Finance, Inc. is one of the largest and fastest growing online personal finance companies in the US. 8 Securities Limited name has officially been changed to SoFi Securities (Hong Kong) Limited (“SoFi Hong Kong”).

Will your services change?

You will continue to enjoy free stock trading. The app colors will change to reflect our new brand. We have new and exciting features coming in 2020 that include a single global margin account for U.S and Hong Kong trades and fractional shares which enable investors to buy small portions of U.S stock like Amazon or Apple for as little as US$10 instead of the whole thing.

How does SoFi Hong Kong make revenue?

Our cost to execute a trade is virtually zero and we want to pass that benefit to you. We will launch a margin lending service for active traders in the near future. We also earn from interest and handling charges. It’s that simple. We are a diversified business with brokerage. As such, we have diverse revenue streams which allow us to offer $0 commission trading in Hong Kong.

Cyber-security

Why am I asked to register my device in order to access the app?

We take your account security seriously. For your protection, we implemented two-factor authentication for all of our customers and all customers’ devices will need to be registered. You will be asked to register your device when you sign in from an unregistered device. To ensure it is you signing in, we will email you a 5-digit code. Please input the code to the app to register your device. You can then continue to use the device to login to your account as usual.

Can my account be registered with more than one device?

Yes. You can register your account with multiple devices. You can also see all the devices registered under your account on the Settings page of our app.

I purchased a new device. What should I do?

Our app will automatically detect your login attempt is from a new device. We will then guide you through the steps to register it before you can access your account.

How do I unregister a device under my account?

You can login to our app with any of your registered device. Then, go to the Settings page of the app and tap the ‘remove’ button next to the device you want to unregister.

Do I need to register my device to Chloe and SoFi Hong Kong app separately?

No. You just need to register once from either SoFi Hong Kong app or Chloe app. The registration activates all of our apps immediately.

Cyber-security Tips

  • Do not store your username and password of trading platform / account on your mobile device.
  • Install and update the latest antivirus and anti-spyware software regularly on your mobile device.
  • Do not open any suspicious emails or attachments, contact us at 2693 8888 if you are not sure if the email is from us.
  • Avoid sharing your device with others and use your own device to log on.
  • Do not leave your device unattended after logging in. Always log off properly when you are finished.
  • Set up pass-code and auto-lock to prevent unauthorized access to your mobile device.
  • Wipe all data on your device before you donate, resell or recycle it and cancel the registration of two factor authentication for such device.
  • If you lose your mobile device, please contact us immediately.
  • You should review your account transaction and activities history regularly through notification and statement given by 8 Securities from time to time. If there are any suspicious transactions and activities, please contact our customer service hotline and report to us immediately.
  • When using Wi-Fi, only use trusted Wi-Fi networks or service providers and enable security protection, if possible.
  • Disable Bluetooth if you are not using it, or set the device to non-discovery mode.
  • Do not install applications on your mobile device from unknown sources unless you trust the source. Understand the permissions of mobile applications before you install them. Do not use untrusted custom virtual keyboards.
  • Install updates and patches to your mobile device regularly, including upgrades / updates to your OS and other mobile applications. Enable data encryption on your device if possible.
  • Do not use any jailbroken device which may have security loopholes.

Where is the 2-factor-authentication code?

Please check your spam / junk box in your email, or it may also be blocked by other reasons. If you still can’t find our email, please contact us immediately so we can resend the authentication code to you.

How do I enable Touch ID/ Face ID login?

Go to the settings page by tabbing your profile at the top left of your app, then tap the gear icon. 

From there, simply toggle the “Enable TouchID/FaceID” option under “Safety and Security”.

My Touch ID/ Face ID login doesn’t work. Can I re-enable it?

Please force quit the app and relaunch. Next, select ‘Not this user’ at the login page, re-enter your email address and password then hit ‘Log in’. You should be prompted to enable Touch ID/ Face ID now.

If you are using an iPhone, please click here for steps on how to force quit an app:
If you are using Android devices, check this out:

Can I use “email/password” instead of my social login?

Easy! To use a different login method, simply log out, tap “Having trouble?” at the bottom, and you’ll see an option to “Use a different login method”. When switching between different login methods, please ensure you use the same email address.

Robo-advisor app

What is Chloe?

Chloe is your personal robo-advisor app that is powered to help you set goals and start investing with as little as HK$ 1,000. Your money is intelligently invested into a globally diversified portfolio of exchange traded funds. Chloe monitors your goals and optimizes your portfolio for you.

Where can I download the Chloe app?

You can download or update to the latest version of the Chloe app on App Store or Google Play.

How does Chloe work?

Good investing starts with a goal. You start by telling Chloe a little bit about yourself including your age, income, and goal.  You can start with as little as HK$ 1,000. Chloe invests your money into a globally diversified portfolio of exchange traded funds. Chloe monitors your goals and optimizes your portfolio for you. You can invest more or withdraw your money at any time with no penalty or questions asked.

What are the Chloe benefits?

Chloe is a simple new way for you to have a global investment portfolio.

  •  Start with as little as HK$ 1,000
  •  Free to deposit or withdraw your money anytime. No fees, no questions
  • Fully diversified across 30 countries, 40 industry sectors and 2,000 stocks and bonds
  • Chloe will intelligently monitor your goals and investments for you
  • Free under HK$ 8,888 and only a 0.88% annual fee above. For example, if you invest HK$ 20,000, your monthly fee will be about HK$ 8

What is the minimum investment amount of Chloe?

You can start investing with as little as HK$ 1,000. Feel free to deposit or withdraw anytime with no fees and no questions.

What are the underlying assets of Chloe?

Chloe is designed to offer you a simple new way to have a global investment portfolio. The portfolio invests in different Hong Kong listed exchange traded funds (ETFs) and is fully diversified across 30 countries, 40 industries, 2000 stocks and bonds.

What is the fee structure of Chloe?

The Chloe service is free for accounts under HK$ 8,888 and only a 0.88% annual fee above. For example, if you invest HK$ 20,000, your monthly fee will be about HK$ 8. There are no entry, switching, or exit fees or any other commissions.

How do I deposit funds into my Chloe account?

You can make a deposit through your Hong Kong, overseas or Mainland China bank accounts. We have custodial accounts in HSBC and Bank of China.

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Address for Telegraphic Transfer –

HSBC: HSBC Main Building Plaza, 1 Queen’s Road Central, Hong Kong

BOC: 1 Garden Road, Hong Kong

How long does it take to place my Chloe order?

The Chloe goals activated and funded before 4pm HKT will be placed on the next business day, and those after 4pm HKT will be placed on the second next business day.

How do I setup automatic monthly investment for Chloe?

You can activate recurring payment for the monthly investment. Just apply from your bank and complete the recurring payment setup (direct debit) in the Chloe app. It will be activated on the 15th of the next month and we will execute the monthly investment after withdrawal from your bank.

How do I withdraw funds from Chloe?

Please log in to Chloe app, click into the goal that you’d like to withdraw from.  On the top right corner, click the three dots menu ‘…’ -> withdraw.  Once you have submitted the withdrawal request, we will place the Chloe sell order on your behalf.

It will take 2 business days (T+2) to settle and on the 3rd business day (T+3), the fund will be transferred to your registered bank account.

Please note that if your goal’s asset is lower than HK$8,888, you will not be able to partially withdraw. You will have to withdraw and close your goal completely.

I'd like to set up recurring autopay, what is the debtor reference?

When setting up an autopay for Chloe with your registered bank, the debtor reference will be the first 8 digits of your Chloe account number (may contain numbers and letters) – go to the SoFi Hong Kong, press your Avatar in the top-left corner -> ‘Settings’ -> Scroll to the bottom -> ‘Details’.

Forms and Agreements

Customer Agreement

Download Customer Agreement here

Notice To Customers Relating To Personal Data (Privacy) Ordinance

Download Notice To Customers Relating To Personal Data (Privacy) Ordinance here

Derivative Products Risk Disclosure Statement

Download Derivative Products Risk Disclosure Statement here

Change of Personal Details Application Form

Download Change of Personal Details Application Form here
Add or update your address, contact details, bank account or statement language preference

Form W-8BEN

Download Form W-8BEN here

Cash Instruction Form

Download Cash Instruction Form here
Notify us of your fund deposits, submit your withdrawal or currency conversion requests

Stock Instruction Form

Download Stock Instruction Form here
Submit your settlement, physical scrip handling or account transfer instructions

Hong Kong Real-Time Quote Subscription Form

Download Hong Kong Real-Time Quote Subscription Form here
Upgrade to unlimited HK real-time quote plan or de-activate it

Terms of Use – SoFi Hong Kong App

Download Hong Kong Real-Time Quote Subscription Form here

Terms of Use – Chloe Service

Download Terms of Use – Chloe Service here

Margin Trading Booklet

Download Margin Trading Booklet here

Margin Financing Agreement

Download Margin Financing Agreement here

SoFi Points

What is SoFi Points?

SoFi Points is a loyalty program. SoFi Hong Kong members can earn SoFi Points by completing tasks specified in the SoFi Hong Kong App and redeem rewards with the points earned. Rewards for redemption include free stock and many other upcoming rewards.

Who can participate in SoFi Points?

Once you successfully open an account on SoFi Hong Kong, you automatically become a member. Members can participate in this loyalty program. No membership fee needed.

What rewards will can I redeem with SoFi Points?

Rewards for redemption include free stock shares and many other upcoming rewards. Once you earn enough points, you can start claiming rewards.

How can I earn points?

You can earn points by completing tasks specified in the SoFi Hong Kong mobile application which includes Daily Login Bonus (1 point per day), Refer a Friend (20 points each), Referred by your friend (20 points), Open an Account (10 points), and Yearly Login (10 points).

For Refer a Friend you can refer up to 5 friends per year and get 20 points each. Your referred friend also gets 20 SoFi Points. Please note that referral points are only given to both parties if the referee downloads the app with the referrer’s unique link/code and successfully opens an account with us. The referral link/code could be generated in the app.

*Please refer to the Terms and Conditions for more details on referral tasks.

Do SoFi Points have an expiration date?

Generally speaking, points expire at the end of each year. You can refer to SoFi Points in-app balance to check the points’ expiry date. Upon the expiration date, all points accumulated will be cleared from your SoFi Hong Kong account immediately and cannot be used for any redemptions.

How long does it take to redeem your rewards?

SoFi Hong Kong will deposit the rewards into your account within 30 days upon receiving your redemption request and your SoFi Hong Kong account must be active at that time.

Where can I check my SoFi Points balance?

You can check your SoFi Points in-app by tapping the [Balance] tab anytime you want.

How to redeem rewards?

Rewards redemption request must be made through the SoFi Hong Kong Mobile App on the [Points] page.

Terms and Conditions (SoFi Points)

SoFi Points Terms and Conditions
  • SoFi Points is a loyalty program (“Program”) provided by SoFi Hong Kong (Securities) Limited (“SoFi HK”) to SoFi HK clients.
  • By participating in this Program, you agree to be bound by the Terms and Conditions of the Program and any such variation.
  • You can earn points by completing tasks (“Points”) specified in the SoFi Hong Kong mobile application (“App”) and rewards can be redeemed with the Points you earned (“Rewards”).
  • SoFi HK may at any time and without advance notice, withdraw, limit, modify, cancel or add any tasks specified in the App. SoFi HK reserves the right to adjust any Points earned by completing these tasks.
  • Redemption request must be made through the App. Redemption request from parties other than yourself, including nominees, will not be processed.
  • Once the Prize redemption has been placed, Points will be deducted from your SoFi HK account immediately and the redemption will be considered final and cannot be amended or cancelled by you. Subject to the below clause, the deduction of Points from your SoFi HK account will be non-reversible and non-refundable.
  • All Rewards are subject to availability and SoFi HK may, at any time and without advance notice, withdraw, limit, modify, cancel or increase the availability of such Rewards or to adjust the Points required for redemption. If SoFi HK cancels a redemption request, Points for that redemption will be refunded.
  • SoFi HK will deposit the Prize into your SoFi HK account within 30 days upon receiving your redemption request and your SoFi HK account must be active at that time.
  • You are responsible for and are required to pay all fees, charges and taxes associated with the redeemed Prize. SoFi HK shall be deemed to have discharged its obligations once the redeemed Prize has been deposited into your SoFi HK account.
  • Points earned by you will be immediately expired upon the closure of your SoFi HK account.
  • Points earned in the same year as your SoFi HK account opening year will be expired by the end of the year or the end of the succeeding year if your SoFi HK account is opened on any date before 01 July or after 30 June respectively.
  • Points earned in each succeeding year after your account opening year will be expired by the end of the same year.
  • Upon the expiration of Points earned, these Points will be deducted from your SoFi HK account immediately and cannot be used for any redemptions.
  • Points may not be transferred or sold.
  • This program may not be used with other promotional events.
  • All redemptions and Rewards are non-exchangeable for cash and / or other gifts.
  • You can earn Points by completing the task “Refer a Friend” as a referrer. This task can be completed repeatedly up to 5 times every year. This task can be completed when
    a) a referee downloads the App with the referral link you sent to him/her and successfully opens an account with SoFi HK; or
    b) a referee successfully opens an account with SoFi HK using the referral code you sent to him.
  • You can earn Points by completing the task “Referred by Friend” as a referee, by using the referral link you received from any eligible SoFi HK clients and successfully opens an account with SoFi HK. This task can only be completed once.
  • You warrant and undertake that:
    a) You as a referrer did not and will not discuss with, recommend or otherwise encourage anyone to enter into any specific transactions with SoFi HK, and that
    b) you as a referrer did not and will not issue, publish or distribute any advertisement, marketing materials or other sales literature utilizing or making reference to SoFi HK or its products / services or use such means to solicit anyone. And
    c) referrals are not made by way of solicitation and should only be made at the request of the referee. And
    d) your decision on opening an account with SoFi HK must be made pursuant to your own unprompted and informed self-directed decision. You are solely and exclusively responsible for determining whether any investment, or strategy, or any other product or service is appropriate or suitable for you. SoFi HK will not be liable for any losses that you may sustain.
  • A referee must not be:
    a) An existing client of SoFi HK; or
    b) A prior client of SoFi HK; or
    c) A corporate account whose beneficiary is an existing client or a prior client of SoFi HK
  •  All account opening process is subject to SFC regulations and other laws and regulations. All client must fulfill all requirements as imposed by SoFi HK in order to complete the account opening process.
  •  SoFi HK reserves the right, at its sole discretion, to prohibit you from participating in any aspect of the Program if SoFi HK deems or suspects that such you / any of your referees has engaged in or has attempted to engage in any of the followings:
    a) Acting in violation of these Terms and Conditions;
    b) Damaging, tampering with or corrupting the operation of the Program;
    c) Activity deemed in the sole discretion of SoFi HK to be generally inconsistent with the intended operation of the Program.
  • All time or period described in these Terms and Conditions are based on Hong Kong time.
  • No advice is intended to be provided or to be relied on as provided nor endorsed by SoFi HK; nor any solicitation or incentive provided to subscribe for or sell or purchase any share / financial instrument. All trading and investment you make must be pursuant to your own unprompted and informed self-directed decision.
  • If you reside or are incorporated outside Hong Kong, you agree to ensure and represent that your participation in this program is in compliance with all applicable laws of the relevant jurisdiction which are applicable to you, and that when in doubt, to consult or obtain legal advice on the relevant jurisdiction.
  • SoFi HK shall not assume any liability for any losses incurred or suffered by any person in connection with this Program. To the maximum extent permitted by law, you indemnify and agree to keep indemnified SoFi HK at all times from and against any liability, claims, demands, losses, damages, costs and expenses resulting from any act, default or omission by you and/or a breach of any representation and warranty by you set forth herein. To the maximum extent permitted by law, you agree to hold SoFi HK, its directors, officers, employees and assigns harmless for any injury or damage caused or claimed to be caused by your participation in this Program.
  • SoFi HK reserves the right to terminate this Program at any time. Notice of termination may or may not be posted (but SoFi HK is not obliged to do so) to the SoFi HK website or via other means. After the termination, the public can no longer participate in this Program and no one holds the right to claim any Rewards of this Program from SoFi HK.
  • SoFi HK reserves the right to vary the terms and conditions of use of this Program any time. SoFi HK’s decision is final in all matters relating to this promotion. In case of dispute, SoFi HK reserves the right of final decision.
  • In the event of any inconsistency between these Terms and Conditions and any brochure, marketing or promotional material relating to the Program, these Terms and Conditions will prevail.
  • These terms and conditions are prepared in both English and Chinese versions, in the event of discrepancy between the versions, the English version shall prevail.

Account opening and management

Who can open an account?

You must be at least 18 years old. You must also maintain a bank account in your name with a licensed bank in Hong Kong.
Please download the SoFi Hong Kong app from either the App Store or Google Play.  You can open your account from the app.

How do I open an account?

You can open an account with SoFi Hong Kong from your smartphone. Download one of our apps from the App Store or Google Play. You will see the “Sign up” option on the app start screen. The mobile application takes 5-10 minutes to complete. We require a copy of your passport or Hong Kong permanent ID, proof of residential address within the last 3 months (utility bill, mobile phone statement, bank statement) and proof of bank account in your name maintained with a licensed bank in Hong Kong (bank statement, ATM card, bank book). You can take a photo and upload the documents directly from the app’s sign up process.

How do I submit my completed application?

You can submit your application from the SoFi Hong Kong app. As per the Securities and Futures Commission of Hong Kong’s requirements, you are required to transfer an initial deposit of a minimum of HK$10,000 from your registered Hong Kong licensed bank account(s) to us for the purpose of identity verification.

Alternatively, call us at 2693-8888 for further enquiry.

How long does it take to activate my account?

After receiving the email from us that says ‘Your SoFi Hong Kong account has been opened’, you’ll be able to log in and use our SoFi Hong Kong app by 8pm that day and start funding your account.

You’ll be able to see your initial fund deposited around 2pm next business day.

Is there any account opening fee?

100% Free. It is fully transparent and you pay nothing to open your account at SoFi Hong Kong.

How do I reset my password?

You can reset your password online. Go to the login screen and click “Forgot password”. A link will be immediately emailed to you. Simply follow the link provided on email to reset your password.

How do I change my personal account information?

You can download and complete this form, fill in the relevant sections and email, fax or mail it back to us. The changes normally take one business day to reflect in your account. You can change or add to your address, contact number, email, registered bank account and preferred statement language.

For residential address changes, you are required to provide a copy of proof of address (utility bill, mobile phone statement, bank statement) within the last 3 months.

For registered bank account(s) changes, you are required to provide a proof of bank account (bank statement, ATM card, bank book). The account name and account number must be shown on one single page and are identical to your name and the bank account number on the form. If your securities account is opened by a transferal deposit, the registered bank account must be a Hong Kong licensed bank account and you are required to activate this bank account by successfully transfer an initial deposit of not less than HK$10,000 to us from this bank account.

How and when do I receive my statements?

You will receive a monthly statement with a record of your monthly transactions and balance. If you conduct one or more trades in any given day you will also receive a statement at the end of that day. Statements are sent to you via email and you may request paper copies. If you do not receive your statement please check your email spam folder. You can also contact us on +852 2693 8888 or hello@sofi.hk.

What currencies can I use to fund my account?

You can fund your account with HKD, RMB or USD. You can convert your currencies online. Instructions that are received by 11am will be completed the same day.

Is an initial deposit required to be a customer?

As per the Securities and Futures Commission of Hong Kong’s requirements, you are required to transfer an initial deposit of a minimum of HK$10,000 from your registered Hong Kong licensed bank account(s) to us for the purpose of identity verification.

Furthermore, you do not have to hold a minimum balance to be a customer.

Is your platform stable?

Our products and services are built for performance by maximizing speed and stability. We build our software on Google and Microsoft frameworks and use a micro-services architecture also used by companies such as Facebook, Netflix and Uber. Our products run on Amazon Web Services infrastructure. We monitor our systems in real-time.

Are my account and information secure?

SoFi Securities (Hong Kong) Limited is a licensed corporation in Hong Kong and regulated by the Securities and Futures Commission of Hong Kong. Your cash is held in segregated custodial corporate accounts with HSBC and Bank of China and your US and Hong Kong stocks are held in custody with the Depository Trust & Clearing Company (DTCC) and the Hong Kong Securities Clearing Company Limited (“HKSCC”) respectively. We use bank level security and data encryption to protect you. We regularly perform third party penetration testing to ensure our apps and your information is secured with the most advanced security software and practices.

How do I transfer stock to my account from another brokerage?

You can download and complete this form and we will interface with the other brokerage to either transfer stock in or out of your account. The process typically takes 1-3 business days for Hong Kong stocks and 7-10 business days for U.S. stocks.

What is a W-8BEN form?

Under the U.S. Foreign Account Tax Compliance Act (FATCA), SoFi Securities (Hong Kong) Limited is required to collect and retain certain tax status information about you. You are required to provide a filled and signed W-8BEN form as documentation to determine your tax status as a  U.S. person or a non-U.S. person during account opening.

Generally, the form will remain valid for a period starting on the date the form is signed and ending on the last day of the third succeeding calendar year, unless a change in circumstances makes any information on the form incorrect. For example, a Form W-8BEN signed on September 30, 2014, remains valid through December 31, 2017. You can re-submit a new W-8BEN form via SoFi Hong Kong app when they are about to expire or you can download a physical form from our website anytime if there is any change of the information.

Be advised that failure to provide this information will force us to mark your account as recalcitrant, which may be subject to suspension and/or tax withholding on all withhold-able payments, as prescribed by pertinent law and regulation.

Why is there a negative balance in my account?

There are two main reasons for negative balance to appear in your account. First, when placing a market order, the actual amount needed to purchase your order might be higher than the indicative price shown on the app, hence the potential negative balance.

Another possible reason is that if a trade is placed from a different currency, e.g. buying US stocks with HKD balances, the difference in the currency exchange rates between the time of order placement vs fund conversion (normally on the next business day) will result in a negative balance.

You are advised to settle the negative balance as soon as possible, before we forced settle the amount. Interest may be incurred.

Deposit and withdrawal

How do I deposit funds into my account?

You can make deposits into your account through internet and phone banking, ATM, bank branch, telegraphic transfer or overseas telegraphic transfer.

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Address for Telegraphic Transfer –

HSBC: HSBC Main Building Plaza, 1 Queen’s Road Central, Hong Kong
BOC: 1 Garden Road, Hong Kong

How do I withdraw money from my account?

You can submit a withdrawal instruction online or download and complete this form and email, fax or mail it to us. You can request to transfer the money to your registered bank account.

The transfer of cash to a Hong Kong bank is typically completed within one to two days if the instruction is made before 11am. Instruction received after 11am will be processed on next business day.  For withdrawal request submitted on the settlement date, it will also be processed on the next business day. Please note that the processing time of the individual banks could be different and therefore may affect the actual time of cash reflected in your account.

When will my deposit show up in my account?

We have 2 cut-off times for deposit instructions: 11am and 4pm on weekdays, Monday to Friday. We are not currently able to process fund deposits on weekends and public holidays.

If you submit your deposit request and upload transaction proof correctly in-app by 11am, the deposit will usually be available by 3pm that day. If you submit your request between 11am – 4pm, you’ll be able to see the fund balance at around 8pm the same day.

When will my withdrawal show up in my bank account?

Our cut-off time for withdrawal instructions: 11am on weekdays, Monday to Friday. We are not currently able to process fund withdrawals on weekends and public holidays.

If you submit your withdrawal request in-app by 11am, the amount will usually show up in your bank (HSBC/BOC HK) account after 8pm the same day. For non HSBC/BOC HK accounts, there may be up to 1 business day of processing time.

Why is my deposit rejected?

We currently do not accept cash note deposit and third-party transfers. We will also not process any deposits coming from non-registered bank accounts. Please register your bank accounts via the app before transferring funds.

When uploading your transfer proof/receipt from a registered bank account, please make sure that the following information is shown:

  • Transferring from [your registered bank account number]
  • To [our bank account number]
  • Transfer amount
  • Date of completion
If any of the above information is missing, we may not be able to process your request due to compliance concerns.

How do I upload my receipt to the app?

Once you’ve taken a screenshot of the online transaction/ taken a photo of the transfer receipt, please log in to SoFi Hong Kong app. Click the ‘$’ at the bottom of the main screen, then you’ll see ‘Deposit’.  Click the camera icon to upload the proof/receipt, select the right bank account and currency, input deposit amount and click submit.
Please make sure your proof/receipt holds the following information:
  • Transferring from [your registered bank account number]
  • To [our bank account number
  • Transfer amount
  • Date of completion
If any of the above information is missing, we may not be able to process your request due to compliance concerns.

Why should I deposit a non-rounded amount?

It’d be great if you deposit a non-rounded number to us by adding $1 or 10 cents to your whole amount, e.g. $10,001, $30,000.2 etc.
It’ll be faster to identify your deposit this way and also make our lives easier! Thank you!

When can I make a withdrawal?

If you haven’t trade recently, you can make a withdrawal whenever your ‘Cash Balance’ is positive.

If you make a sell trade from HK or US market, it’ll take 2 business days (T+2) to settle. This amount will be shown as ‘Net Unsettled’ on the ‘Balance’ page in the app (Menu -> Balance -> Downward arrow under ‘Buying power’).

On the third business day (T+3), you will be able to see it as ‘Cash Balance’ and you can submit a withdrawal request to transfer funds back into your registered bank account. Cut-off times and transfer processing time apply for fund withdrawals.

Please note that if you execute more trades within the (T+3) period after you make the first sell trade, the unsettled balance maybe accumulated.

Why can’t I withdraw all the funds displayed under ‘buying power’ ?

When you make a sell trade from HK or US market, it’ll take 2 business days (T+2) to settle. This amount will be shown as ‘Net Unsettled’ under ‘Buying power’ (click downward arrow to show the whole breakdown of your funds).

On the third business day (T+3), you will be able to see it as ‘Cash Balance’ and you can submit a withdrawal request to transfer funds back into your registered bank account. You will have to wait until this day to withdraw the amount. Cut-off times and transfer processing time apply for fund withdrawals.

Please note that if you execute more trades within the (T+3) period after you make the first sell trade, there may be additional settling time.

What if I don't notify SoFi Hong Kong after making a deposit?

If you do not submit a fund deposit request on our app after transferring funds into our bank accounts, we might not be able to identify your deposit, funds might not be credited into your brokerage account / Chloe goals.

Please let us know if this happens – we will try our best to help.

When will FX conversion happen?

When you do not have specific currency to settle a transaction, SoFi Hong Kong will conduct FX conversion if you have any other currency available.
Besides, you can instruct a FX conversion in SoFi Hong Kong App anytime.
FX conversion will be processed on business days (Monday to Friday, exclude Hong Kong public holidays). FX instructions that is placed before the cut-off time of 11:00 HKT will be completed in the afternoon on the same day. Instruction received after the cut-off time will be handled on the next business day.
Please note that the rate displayed in SoFi Hong Kong App is an indicative rate only, the actual rate of conversion will be different.

Are there any charges for fund withdrawal?

There is no extra cost from us, if your fund withdrawal is transferred to your HK HSBC/BOC (HK) account. However, if the withdrawal is transferred to any other banks or via cheque withdrawal, we will charge HK$15/US$2 from your withdrawal instruction or at cost fee (min US$35) if the withdrawal is transferred to any overseas banks.

Please refer to our Fees and Charges Table for more details.

Trading app

What is the SoFi Hong Kong App?

The SoFi Hong Kong App is our mobile stock trading app. It is available on the App Store or Google Play. You can trade over 15,000 US, Hong Kong and China H shares and exchange traded funds. You can hold your account in USD, HKD or RMB. SoFi Hong Kong is built on the latest technology and infrastructure to ensure your trades are fast and stable.

Where can I download the SoFi Hong Kong app?

You can download or update to the latest version of the SoFi Hong Kong app on App Store or Google Play. Or simply search for “SoFi Hong Kong”.

What are the stock market trading hours?

The Hong Kong stock market is open 9:30am – 12:00pm and 1:00pm – 4:10pm.

The Pre-opening Trading Session starts at 9:00am.

The U.S. stock markets are open 9.30am – 4:00pm EST.

This is 9.30pm to 4:00am (daylight savings time) and 10.30pm to 5:00am (standard time).

You can start placing orders for the next trading day, 30 minutes after market close.

What instruments are supported?

On the Hong Kong market you can trade equities, exchange traded funds (ETFs), callable bull & bear contracts (CBBC) and warrants.

On the U.S. market you can trade equities and exchange traded funds (ETFs).

We do not support any Over the Counter (OTC) instruments. Please contact us if you want to handle the unlisted instrument in your SoFi Hong Kong account.

What order types are supported?

Market Order (MKT)
Available for Hong Kong and US equities. A market order is a buy or sell order to be executed immediately at current market prices. As long as there are willing sellers and buyers, market orders are filled. Market orders are therefore used when certainty of execution is a priority over price of execution. A market order is the simplest of the order types but does not provide price protection and may fill at a price far lower/higher than the current price. Your account may have insufficient funds to settle the market order and may result in a negative cash balance.Please note that a market order can only be executed in the Continuous / Core Trading Session.Limit Order (LO)
Available for US equities only.  A limit order is an order to buy or sell a stock at a specific price or better. A buy limit order can only be executed at the limit price or lower, and a sell limit order can only be executed at the limit price or higher. A limit order is not guaranteed to execute.Enhanced Limit Order (ELO)
Available for Hong Kong equities only. Enhanced limit orders (ELO) allow matching of up to ten price queues at a time. Any unfilled Enhanced Limit Order will be put in queue as Limit Order at the same price.Notes:

  •  ELO submitted before 09:15 will be automatically sent to HKEX as At-auction Limit Order during Pre-opening Trading Session.
  •  Applicable to eligible securities of Closing Auction Session (CAS) – unfilled ELO from Continuous Trading Session and ELO submitted during CAS will be automatically sent to HKEX as At-auction Limit Order. However, the order will be cancelled if the price of the buy / sell order is higher / lower than the allowable price limit prescribed for CAS.

Good Till Date (GTD)

Available for Hong Kong and US equities. A good-till-date order is a Limit Order (for US market) / Enhanced Limit Order (for HK market) remain active until the trade is executed or cancelled. A GTD order remains active until your specified date, unless it has been filled or cancelled. You can hold a GTD order for 7 trading days then it will be automatically cancelled by the system.Notes: If you want to amend a GTD order, please cancel the original order and submit a new one.

Stop Limit Order (SLO)
Available for Hong Kong equities only. A stop-limit order is set to sell a stock at a limit price or better when it reaches a price specified by you. A stop-limit order is designed to limit an investor’s loss on a position or to take profit. You can hold a SLO for 7 trading days then it will be automatically cancelled by the system.When the nominal price of the stock falls to or below the stop price of your order, the SLO will be triggered for execution. Please note that a SLO may be triggered outside of Continuous / Core Trading Session but will only be executed in the Continuous / Core Trading Session.

Is margin lending available?

We are currently working on it. We will launch it very soon.

How to read my profit and loss figure?

The Profit and Loss figure displayed on the profile screen (click your avatar in the top-left corner) is measured by your unrealized assets (the ones that you still hold and yet to be sold).
The Profit and Loss percentage equals to (Delayed nominal stock price – Average buy price) / Average buy price *100%.

What stock markets can I trade?

You can trade approximately 15,000 stocks and exchange traded funds on both the Hong Kong and U.S. stock markets.

What if my SoFi Hong Kong app is not operating properly?

Troubleshooting:
  • Please make sure your device is updated to the latest operating version (iOS or Android), also please update your SoFi Hong Kong app to the newest version.
  • Please check your device’s internet connection.
  • Please force quit the app and relaunch.
  • Please restart your mobile.
If you’re using an iPhone, please click here for steps on how to force quit an app
https://support.apple.com/en-us/HT201330
If you’re using an Android device, check this out
https://support.google.com/android/answer/2668665?hl=en
If the problem still persists, please contact us at 2693 8888 for assistance.

I cannot place order properly in the app. What can I do?

Troubleshooting:
  1. Please make sure your device is updated to the latest operating version (iOS or Android), also please update your SoFi Hong Kong app to the newest version.
  2. Please check your device’s internet connection.
  3. Please force quit the app and relaunch.
  4. Please restart your mobile.
If you’re using an iPhone, please click here for steps on how to force quit an app https://support.apple.com/en-us/HT201330
If you’re using an Android device, check this out https://support.google.com/android/answer/2668665?hl=en
If the problem still persists, please contact us at 2693 8888 for assistance.

If you encounter any problem in the app, you can always call us to place an order. We may in our sole discretion to waive any charges for the affected phone orders.

Can I participate in the HK pre-opening and close auction session?

Yes, you can use ‘Enhanced Limited Order (ELO)’ to participate in the pre-opening session as well as closing auction session. We only provide auction limited orders and do not support auction market orders.

How do I register a bank account through the app?

That’s easy! Simply log in, press ‘$’ at the bottom of the main screen -> click ‘manage bank accounts’ -> ‘add bank accounts’, input bank account details and upload. (It should show your full name and account number).

Please be reminded that you will also need to make a deposit of HK$10,000 from the newly added bank account to activate it, if your account is opened with an e-signature.

What if I don’t have sufficient available funds to settle an executed order?

If you don’t have enough settlement currency in your account to settle a trade, you are required to convert your available funds into the settlement currency through SoFi Hong Kong App or make a deposit. Otherwise, SoFi Hong Kong will conduct FX conversion to cover the deficit currencies at 11:00 HKTon the next business date after your trade is executed. Interest (P+8%) can be charged if your account has a negative cash balance in any currencies. Please see the Fees and Charges Table for details.

Please note that FX conversion will be processed on business days (Monday to Friday, exclude Hong Kong public holidays) only. We would recommend you to check your SoFi Hong Kong App for the status of your balance and transactions before placing instructions to buy securities.

Why is my order cancelled or rejected?

Your order could be cancelled or rejected under any of the following circumstances (for illustration only and not exhaustive):

Cancelled
  • Expired orders. Any unexecuted unfilled quantity of the order will be automatically cancelled. Please click here for more details.
  • GTD orders entered prior to the date of certain corporate actions. (forward or reverse stock split, exchange for shares, or distribution of shares etc.)
Rejected
  • The order price entered is significantly deviated from the previous closing price or nominal price.
  • Orders placed for stocks that are under certain corporate actions. (forward or reverse stock split, exchange for shares, or distribution of shares etc.)
  • Placing a sell order while your account has a “pending buy order” of the same stocks, vice versa.
  • Suspended or delisted stocks.
  • Insufficient buying power and / or holdings.
For additional information regarding a specific order cancellation or rejection, please feel free to contact us at 2693 8888 for assistance.

Fees and Charges

Fees and Charges Table

Download Fees and Charges Table here
The Fees and Charges are also (besides any terms entered between the client and our Company) subject to the Terms and Conditions in relation to Fees and Charges as posted from our website from time to time.

Fees and Charges Table (Margin)

Download Fees and Charges Table (Margin) here

The Fees and Charges are also (besides any terms entered between the client and our Company) subject to the Terms and Conditions in relation to Fees and Charges as posted from our website from time to time.