Your questions about SoFi Hong Kong are answered here

We’re Here to Listen

If your experience with our products or services hasn’t met your expectations, please reach out to us first. We want to understand what went wrong and work with you directly to fix it.

Get in Touch:

• Phone: +852 2693 8888
• Email: [email protected]

Escalating Your Concern

If our team is unable to resolve the matter to your satisfaction, you may lodge a formal complaint by emailing to [email protected]

• Our Process: To help us investigate promptly, please include relevant details of your complaint and your ideal resolution. We will acknowledge your email within 1 business day and conduct a fair, impartial investigation. You will receive a written response with our findings within 14 days of our acknowledgement of receipt.