Security Alert: Be Aware of Phishing Scams
We have recently been made aware of fraudulent activity targeting individuals through SMS messages, instant messengers and social media platforms. These scams involve requests for personal information, such as filling out W8 forms or updating account information etc.
Important Warning: SoFi Hong Kong will NEVER use SMS messages with links to request any personal or account information from you.
Key Points to Remember
To protect yourself from these scams, please keep the following information in mind:
- Do not click on links in unsolicited SMS messages, instant messengers or social media. Especially if the messages request any of your personal or financial information.
- Never provide your account details or other sensitive information via SMS or unverified links.
- SoFi Hong Kong will not ask you to update your information through SMS with a link. Official communication from SoFi Hong Kong will be through secure channels such as the official website or our app.
- Always verify the sender’s authenticity. If you receive a suspicious message claiming to be from SoFi Hong Kong, contact us directly through our official website live chat, email or call our customer support to confirm its validity.
How to Protect Yourself
Here are some steps you can take to safeguard your information:
- Stay vigilant: Be cautious of any unexpected messages requesting personal information.
- Verify through official channels: If you’re unsure about a message, contact SoFi Hong Kong’s customer support directly.
- Report suspicious activity: If you encounter any suspicious activity, report it to SoFi Hong Kong immediately.
Your fund’s security is our top priority. If you have any concerns about potential scams, please reach out to our support team.
Questions? Contact us!
- Email : [email protected]
- Phone : +852 2693 8888
- Livechat: sofi.hk
Disclaimer
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