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SoFi FAQ arrow Trading app arrow 15Why is my order cancelled or rejected?

Your order could be cancelled or rejected under any of the following circumstances (for illustration only and not exhaustive):

Cancelled

  • Expired orders. Any unexecuted unfilled quantity of the order will be automatically cancelled.
  • GTD orders entered prior to the date of certain corporate actions. (forward or reverse stock split, exchange for shares, or distribution of shares etc.)
  • Trading halt is imposed by the US stock exchanges. All orders, including GTD order, will be cancelled. You may place the order again after the trading.

Rejected

  • The order price entered is significantly deviated from the previous closing price or nominal price.
  • Orders placed for stocks that are under certain corporate actions. (forward or reverse stock split, exchange for shares, or distribution of shares etc.)
  • Placing a sell order while your account has a “pending buy order” of the same stocks, vice versa.
  • Suspended or delisted stocks.
  • Insufficient buying power and / or holdings.

For additional information regarding a specific order cancellation or rejection, please feel free to contact us at 2693 8888 for assistance.

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