Your questions about SoFi Hong Kong are answered here

Troubleshooting:

• Please make sure your device is updated to the latest operating version (iOS or Android), also please update your SoFi Hong Kong app to the newest version.
• Please check your device’s internet connection.
• Please force quit the app and relaunch.
• Please restart your mobile.

If you’re using an iPhone, please click here for steps on how to force quit an app

https://support.apple.com/en-us/HT201330

If you’re using an Android device, check this out

https://support.google.com/android/answer/2668665?hl=en

If the problem still persists, please contact us at 2693 8888 for assistance.