Your questions about SoFi Hong Kong are answered here

Troubleshooting:

• Please make sure your device is updated to the latest operating version (iOS or Android), also please update your SoFi Hong Kong app to the newest version.
• Please check your device’s internet connection.
• Please force quit the app and relaunch.
• Please restart your mobile.

If you’re using an iPhone, please click here for steps on how to force quit an app

https://support.apple.com/en-us/HT201330

If you’re using an Android device, check this out

https://support.google.com/android/answer/2668665?hl=en

If the problem still persists, please contact us at 2693 8888 for assistance.

If you encounter any problem in the app, you can always call us to place an order. We may in our sole discretion to waive any charges for the affected phone orders.