At SoFi Hong Kong, we understand how important it is that our members trust in the quality of the service we provide. Many of you experienced app performance issues in the past few weeks. This is not acceptable and we would like to offer our sincere apologies. We would like to provide an explanation of what happened and how we resolved it.
Due to the market volatility, we have experienced a surge in trading volume. Year over year, our trading volume is up over 800%. In order to ensure our infrastructure performs at its best now and in the future, we have invested heavily in upgrading it. In the transition from the old to new infrastructure, unstable system performance may have affected you.
The good news is that the upgrade is now complete and we have seen significantly improved speed. We now have a much stronger platform for the future. Everyone at SoFi Hong Kong has been working hard to deliver the levels of performance and service our members expect. Our customer service and product team have and continue to be on standby.
We absolutely understand that we have a huge responsibility to provide a reliable, trustworthy and professional service to all our members. We take this responsibility very seriously.
We are determined to regain your trust and would first like to offer all our members 10 SoFi points. These will be added to your current SoFi Points balance by the end of this month. This will take you a step closer to exchanging your points for free stock such as Snapchat, Twitter and Coca-Cola.
We understand that many of you may have questions and we will work to respond to all of them.
Thank you for your loyalty and we will work hard to make your experience better each day.
The SoFi Hong Kong Team
About SoFi Hong Kong
Headquartered in San Francisco, California, SoFi is one of the largest and fastest growing fintech companies in the US. Join over 1 million members around the world who put their trust in SoFi. For more information, visit our official website.
SoFi Hong Kong is Hong Kong’s first SFC licensed brokerage (AXL143) with $0 commission, $0 hidden fees, and $0 membership fees. Get the SoFi Hong Kong app and trade over 15,000 US and Hong Kong stocks for free. For iOS and Android.